I made a purchase. When do I get it? (All questions) - Kayako eSupport Help Desk Software

08 Sep 2010

Support Center » Knowledgebase » I made a purchase. When do I get it? (All questions)

	I made a purchase. When do I get it? (All questions)

Article Q: When I purchase Premium membership or Referrals, when do I get my purchase?
A: * Premium Membership : processing time is two business days.
* Referrals: processing time is two to five business days.

Q: That time has passed and I didn't see my purchase added. What is happening?
A: We are very sorry to hear this. Please make a ticket for us to investigate and solve.
Give us please the following information (to not overlook anything please copy this list and paste it in your reply)

* Bux.to username:
* Bux.to e-mail address:
* E-mail used to pay:
* Which paymen processor you used:
* Transaction(s) ID/Order number:
* Date of purchase:
* What did you purchase:

Please add to this screenshots of your purchase invoice.

Q: How to get a screenshot, like you ask me to add in my ticket?
A: To get a screenshot is a very easy procedure once you know how it works:

* Open the page you want to take the picture
* Press the print screen button on your keyboard(Prt Scr)
* Open Paint or any other picture/drawing program you have
* click there on "paste", maybe you need to create first a "new empty" file, that depends on your software
* Select the part of the picture you want to have and crop to selection
* upload your picture to a free host: http://photobucket.com/ * http://imageshack.us/
* Copy the direct link they give and give that to us in your reply.

You can also download an addon to your browser to take a screenshot and save it in your Picture software.

Article Details

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Created On:

30 Oct 2009 1:12 PM