08 Sep 2010
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Payoneer blocked my account
Payoneer blocked my account
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Q:
Payoneer blocked my account due to inactivity while I'm waiting for my payment. I opened a ticket at Payoneer support and received this reply : "Your Payoneer account has been closed because of an extended period of inactivity. The card in your possession has been blocked and cannot be unblocked, but the account can be reopened if your activity with Bux.to resumes. If you expect to receive payouts from Bux.to please contact us when a payment is ready to load, and we will issue a new card for you for the usual replacement fee of $9.95." What to do? Must I pay for a new card?
A:
No, you dont have to pay anything; bux.to will solve this for you. Please open a ticket in department account support with subject: Card problem.
In the text body write: To Supervisor
and give the following information (to not forget anything we need to solve this for you, copy this list and paste it in your ticket)
Your bux.to username:
When was your Card blocked:
ID of your Payoneer support ticket:
When did you contact Payoneer:
Email address in your bux.to account Profile:
Reply received from Payoneer (please quote in full):
Q:
Can you also help with other problems I have with my Payoneer account? Or if for example my account is blocked for any other reason than the one mentioned in the Payoneer support reply quoted here?
A:
No. For all other problems you need to contact the support desk of Payoneer.
As explained in the comment by Payoneer on this Q&A article, Payoneer support is ready to help and assist you:
Posted By: Dana On: 10 Jan 2010 9:08 AM
If you have any issues with your Payoneer account please contact our customer support who are trained and happy to assist you. Please visit
http://www.payoneer.com/contactUs.aspx
to see how you can email, live chat, or call us. Thank you -Dana The Payoneer Team
Article Details
Article ID:
7
Created On:
31 Dec 2009 11:38 AM
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Posted By: Dana On: 10 Jan 2010 9:08 AM
If you have any issues with your Payoneer account please contact our customer support who are trained and happy to assist you. Please visit http://www.payoneer.com/contactUs.aspx to see how you can email, live chat, or call us.
Thank you
-Dana
The Payoneer Team
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